Contact Us

Got a question about one of the sweepstakes casinos we cover, spotted something out of date, or just want to send feedback on how we rank sites? This page explains the best way to reach us and what you can expect once you do.

How to reach us

The quickest way to contact the Sweeps Casinos team is by email at [email protected]. We read every message and aim to reply within a couple of business days, though busier periods can occasionally slow that down. Please include as much detail as you can — the operator name, the page you were reading, and a screenshot if it's a technical issue — so we can look into it properly the first time.

What we can help with

• Corrections — sweepstakes casinos change eligible states, redemption thresholds, welcome offers and terms fairly often. If something on our site looks out of date, tell us and we'll check it against the operator's current terms.
• Editorial questions — if you want to understand why a platform like Crown Coins, SplashCoins or McLuck sits where it does in our rankings, we're happy to walk through the reasoning.
• General feedback — if you've played on a site we've reviewed, your experience helps us keep future updates accurate. We can't act on reviews as guaranteed fact, but patterns in reader feedback do inform what we check next.
• Site issues — broken links, formatting problems, or anything that stops you finding the information you came for.

What we can't help with

We're an independent comparison site, not an operator. That means we can't access your account on Crown Coins, SplashCoins, Casino.Click, Free Spins, Lucky.me, Crash Duel, Spree, Spinblitz, Dorados, McLuck or any other platform, and we can't process redemptions, verify your identity, or resolve account disputes. For anything account-specific — a stuck redemption, a verification hold, a locked login — you'll need to contact that platform's own support team directly, usually through the help or support section of their site or app.

We also can't offer legal advice on whether sweepstakes casinos are permitted where you live. Availability varies by state, some jurisdictions restrict or prohibit this model, and rules change over time. If you're unsure whether a platform serves your state, check its published terms and eligible-states list before signing up, and see our Responsible Gambling page for general guidance on playing sensibly.

Before you write in about a specific offer

A lot of the questions we get relate to welcome offers, such as the 150% bonus at Crown Coins or the 200,000 GC plus 100 Free SC offer at Crash Duel. These come with conditions set by the operator — minimum age, eligible states, wagering or redemption rules — so the fastest answer is usually in that platform's own terms and conditions page. If you've checked there and still have a question, send us the details and we'll do our best to point you in the right direction.

Other ways to find what you need

If your question is about how sweepstakes casinos work in general, our About Us page explains who we are and how we put our comparisons together. For the rules that apply to using this site, see our Terms and Conditions. And if you're looking for options outside sweepstakes casinos, our page on non-GamStop casinos covers a different corner of the online casino market entirely.

Whatever the reason for getting in touch, we read every message and use the feedback to keep our coverage current and useful.